Routine maintenance
Scheduled checks, cleaning, and replacement of wear parts to prevent downtime.
Maintenance and support
Your machinealways in production
Routine and extraordinary service with direct support from our qualified technicians. Requests taken in charge within 48 hours, remote diagnostics, and spare parts ready to keep downtime to a minimum.
- 48hto take charge of support requests
- 24monthswarranty
- 3countriesItaly, Spain, and Mexico
- 35yearsof experience in machinery
What is included
One single partnerfor maintenance
From prevention to sudden breakdowns, we handle every intervention on your machine directly, with Ibetamac technicians and spare parts.
Extraordinary service
When a problem occurs, our technicians step in to get the machine back into production.
Remote diagnostics
Problems analyzed remotely too, depending on configuration, to shorten intervention times.
Original spare parts
Original components shipped quickly to get your machine running again.
Punches and dies
Standard tools in stock and custom tools made to your drawing, so production never stops.
On site support
Service by our own technicians in Italy, Spain, and Mexico, at your premises.
Technical support
When you need a technicianthis is how we step in
- 01
Request received
An Ibetamac technician takes charge of the report within 48 hours.
- 02
Diagnosis
The problem is analyzed, remotely too, depending on configuration.
- 03
Intervention
A spare part is shipped or a technician visits your site.
- 04
Machine back in production
Final check of the work together with you.
Indicative example of the support process. Times and methods depend on the type of intervention and the location.
Two types of service
Routine orextraordinary
Prevention costs less than downtime. Here is how we work in both cases.
PreventionRoutine
On callExtraordinary
Scheduled at regular intervals
WhenWhen a problem occurs
Preventing downtime and wear
GoalGetting the machine back into production right away
Checks, cleaning, and replacement of wear parts
HowDiagnosis, remotely too, a shipped spare part, or a technician on site
Planned together with you
TimingTaken in charge within 48 hours
- Our own young and skilled technicians
- Remote diagnostics and support
- Spare parts, punches, and dies
- Service in Italy, Spain, and Mexico
Request a service visit
Fill in the formbelow
Describe your machine and the type of service you need. One of our technicians will get back to you to arrange the maintenance.
Thank you for your request. We will contact you shortly.